Comm One ON-CALL
A Revolution in Physician Answering Services
Comm One On-Call is an ultra-reliable automated answering service for physicians and medical practices, including hospitalist groups. It is designed to answer the after-hours or daytime calls for physicians, taking calls from both patients and other medical professionals such as nurses and hospital staff. Instead of using traditional live operators, who are prone to making mistakes, dropping messages, putting callers on hold, paging the wrong doctor, and generally aggravating both doctor and patient, Comm One On-Call uses a carrier-grade, ultra-reliable, hosted IVR (Interactive Voice Response) platform to answer the incoming calls. It then immediately notifies the scheduled on-call doctor via pager and/or text message (SMS), or in some cases can route the live voice call directly through to the doctor. By removing the traditional human operators from the call process, we have created a unique system that is quicker, more efficient, extremely reliable, and refreshingly easy to use. Our service is also noticeably less expensive than operator-based services, saving you money, month after month, year after year.
Central to this automated answering service is the On Call Calendar (shown above), which is built into the included Windows Practice Manager answering service software. This allows the doctors or practice administrator to set the call schedule on-line, weeks or months in advance. Setting the call schedule is as easy as a few clicks of the mouse; when you make a change to the schedule using the software, the changes are instantly updated (via internet) to our data server, so the updates are effective immediately. No more faxing or calling your schedule updates into your live operator answering service...and then hoping that they get it right! There is also a simple web browser interface, which allows you direct access to your schedule from any internet-enabled device, tablet, or smartphone. Comm One On-Call puts you in complete control of your answering service: how it operates, how it interacts with your patients and other callers, and which doctors get notified.
The Comm One On-Call automated answering service can be used in either of two distinct modes. The first is an "after-hours" service that you forward your office calls to once office staff have gone home for the day (and of course on holidays and weekends). The second mode is an "always on" call answering service that answers all your calls throughout the day; this is useful for hospitalists and other similar groups, as it allows you to simply have one toll free number for your group, which answers all your incoming calls, 24 / 7 / 365. Our service functions equally well in either scenario.
Please browse through this web site to learn more about the Comm One On-Call physician answering service, and get in touch with us if you are interested in setting up a demo. We invite you to give our system a free trial run, perhaps over a weekend, or any time period you are comfortable with. You don't even have to cancel your existing answering service. We are so confident that you will love our system that we'll give you a free first month of service.
Contact us for more information or download the Practice Manager software.